Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the terms and conditions under which Reddy Anna - Tarun IT Solutions ("Company," "we," "our," or "us") handles refunds and cancellations for our IT services. Please read this policy carefully before engaging our services.

2. General Refund Policy

At Tarun IT Solutions, we strive to deliver high-quality services that meet your expectations. However, we understand that circumstances may arise where you need to cancel or request a refund. Our refund policy is designed to be fair to both parties while protecting the work we have completed.

3. Service-Specific Refund Terms

3.1 Software Development Projects

Before Development Starts (0-10% completion):

• Full refund minus 5% processing fee
• Refund processed within 7-10 business days

During Development (10-50% completion):

• Refund of 50% of remaining balance
• Client receives all completed work
• Refund processed within 10-15 business days

After 50% Completion:

• No refund available
• Client receives all completed work
• Final payment still required

3.2 Web Development Projects

Before Design Phase (0-20% completion):

• Full refund minus 10% processing fee
• Refund processed within 7-10 business days

During Development (20-70% completion):

• Refund of 40% of remaining balance
• Client receives all completed work and designs
• Refund processed within 10-15 business days

After 70% Completion:

• No refund available
• Client receives all completed work
• Final payment still required

3.3 Mobile App Development

Before Development Starts (0-15% completion):

• Full refund minus 8% processing fee
• Refund processed within 7-10 business days

During Development (15-60% completion):

• Refund of 45% of remaining balance
• Client receives all completed work and designs
• Refund processed within 10-15 business days

After 60% Completion:

• No refund available
• Client receives all completed work
• Final payment still required

3.4 Consulting Services

Before Service Delivery:

• Full refund minus 15% processing fee
• Refund processed within 5-7 business days

After Service Delivery:

• No refund available
• Service has been provided as agreed

4. Cancellation Policy

4.1 Client-Initiated Cancellation

Clients may cancel their project at any time by providing written notice to contact@someshsaha.shop. The refund amount will be calculated based on the completion percentage and the terms outlined above.

4.2 Company-Initiated Cancellation

We reserve the right to cancel a project in the following circumstances:

• Non-payment of invoices exceeding 30 days
• Client providing false or misleading information
• Client requesting work that violates our terms of service
• Client being unresponsive for more than 30 days

In case of company-initiated cancellation, refunds will be processed according to the work completed and the client's payment history.

5. Refund Processing

5.1 Refund Request Process

To request a refund, please follow these steps:

1. Send an email to contact@someshsaha.shop with subject "Refund Request"
2. Include your project details and reason for refund
3. Provide your original payment method details
4. Wait for our response within 2-3 business days

5.2 Refund Timeline

Refunds will be processed within the following timeframes:

• Credit card payments: 5-10 business days
• Bank transfers: 7-15 business days
• UPI payments: 3-7 business days
• Cheque payments: 10-20 business days

6. Non-Refundable Items

The following items are non-refundable:

• Third-party software licenses and subscriptions
• Domain name registrations and renewals
• Hosting services already activated
• Custom graphics and designs already approved by client
• Completed and delivered work
• Consulting services already provided

7. Quality Assurance and Disputes

7.1 Quality Issues

If you are not satisfied with the quality of our work, please contact us immediately. We offer:

• Free revisions within 30 days of delivery
• Bug fixes for up to 90 days after delivery
• Partial refund if quality issues cannot be resolved

7.2 Dispute Resolution

In case of disputes regarding refunds or cancellations:

• We will review the case within 5 business days
• We may request additional documentation
• We will provide a written decision with reasoning
• If unsatisfied, clients may escalate to our management team

8. Special Circumstances

8.1 Force Majeure

In cases of force majeure events (natural disasters, government actions, etc.), we will work with clients to find mutually acceptable solutions, which may include project extensions or partial refunds.

8.2 Technical Issues

If a project cannot be completed due to technical limitations or third-party service issues, we will provide a full refund for the affected portion of the work.

9. Payment Method Refunds

Refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available, we will work with you to find an alternative refund method.

10. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Clients will be notified of significant changes via email.

11. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Response Time: We aim to respond to all refund requests within 24-48 hours during business days.